Shipments and returns
Shipping your package
On working days, orders are generally offered to PostNL or DPD within 12 hours of receipt of your payment.
Shipping costs include handling, invoicing, packaging and postage. Our handling costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order to save on shipping costs. Your package is shipped at your own risk, but special care is taken with fragile items. Orders over €80 are shipped with insured transport.
Our boxes are large and strong enough to ship your items well protected.
Returns
When sending clothing and shoes, a return form and return shipping label are included as standard, which you can use to exchange or return. Exchanges are free. Furthermore, you are responsible for the return shipping to Caer boardsports. We therefore recommend that you always send with Track & Trace. When returning hardware, for example a skateboard that arrived defective, you can request a return form from us.
Return address:
Caer boardsports
dept. returns
Veemartkstraat 97
9724 GC Groningen
Netherlands