Terms & conditions

Shipping & Delivery
Caer boardsports is shipping from it's physical shop or it's warehouse. All our online products are located in one of these locations. In our web shop we do not work with logistic partners or Excel feeds from stock holding distributors. This means we can ship most products the same day or within 24 hrs. We ship with PostNL, DPD, DHL and UPS. In The Netherlands the option regular mail (PostNL) results in next day delivery (98%), but -NOTE THIS- for foreign orders Regular mail results in delivery in a few days up to several weeks. This is caused by third party contractors, that PostNL works with in your country or countries in between. Outside EU your local customs can also cause delay. This delay can affect all carriers, not only when choosing Regular mail (PostNL) as your preferred shipping option. This delay is out of our control and no rights can be derived from it. PostNL shipments have no track&trace unless you pay extra. All others carriers we work with have tracking numbers. Within the EU, DPD ships faster then Regular mail. UPS is the fastest, but also more expensive. On the Check Out page of our web shop we offer your the shipping options to your country.
- The obligation to deliver from Caer boardsports will, subject to proof to the contrary, be met as soon as the goods delivered by Caer boardsports have once been offered to the buyer. For home delivery, the report of the carrier, including the refusal of acceptance, serves as full proof of the offer to deliver.
- All periods mentioned on the website are indicative. No rights can therefore be derived from the before mentioned periods.

Privacy & Security
We use the information you provide to inform you about the status of your order, for invoicing and for shipping your order(s). We do not use your address information for any other purpose, nor will your information be sold or made available for other parties then Caer boardsports. Your transaction payment information will be stored by MultiSafePay, our payment provider or PayPal in case you choose to let them handle your payment. MultiSafePay is a payment provider that handles all our credit card payments (VISA, MASTERCARD, AMEX, Sofort banking GiroPay iDeal, MisterCash etc.). If you do not like this for privacy- or other reasons, you can make a money transfer straight to our ABNAMRO BANK account nr:
BIC: NL83ABNA
IBAN: ABNANL2A0606729216  - attn: Caer boardsports - Groningen - The Netherlands

Always inform us that you plan to do so by sending us an email. Please wait for our reply!

Where does your info go?
When you use one of our payment service providers, your data and your transaction information will be stored in their system as well as in our financial administration. Our website uses Google analytics for optimization and analyses. Stored is demographic info, page visits, choosen shop language, web browser use as well as divice (mobile, desktop, laptop etc). 
Other companies we share your information with is PostNL (and the companies they work with in your country), DHL, DPD or UPS, depands on the shipping company you choose when you order from our web shop.

Returns & Replacements
Orders can be returned or exchanged for a different model, size or colour. Exchange is free of shipping charge only price differences need to be paid or will be refunded in case your exchange order has a lower price. Returned products should be unused, with all labels attached and in the original packaging. Products packed in hard plastic seals cannot be returned when the packaging is broken. DVD's can only be returned with unbroken seal. Return costs without exchange will not be refunded.

Products from our Final Closeout OUTLET cannot be returned!

Returns have to arrive in Caer boardsports office within three weeks after invoice date (NL), four weeks for the rest of the world. Orders below € 10.00 (excl. shipping) can not be returned, because of administrative- and logistic reasons.

Damage
When your order arrives in a damaged packaging, make clear photo's from all damaged sides before further opening the box or envelope. This is your warrenty proof! On registered shipments you can make a remark of damage on the deliverers receipt. When the damage is not visible from the outside, or the product is shipped in the the wrong size or colour, please mail us asap with one or more pictures that shows the issue. In this case we will refund your shipping costs and your return costs and we will replace the product if possible. if not, we will fully refund all your expenses.
Returns can be send with the return label included with your order and delivered to a post office near you. Send with registration, so the shipment can be traced in case the order gets lost. It's at your own risk if you do not do so!

Return addres:

Caer boardsports
afd. Retouren
Veemarktstraat 97
9724 GC Groningen
The Netherlands

Refusals and returns
Depending on the country you live in in the Check Out page you have shipping options, UPS, DPD, DHL and regular mail (with or with out track&trace option). Except the regular mail option you will have track&trace on your parcel, so you can see when your parcel will be delivered. When you are not at home, the carrier will leave a note in your mailbox. In the case you refuse or do not pick up your order we will not refund your shipping costs and withdraw our expenses from your payment. This includes handling and packaging costs, credit card and PayPal commissions. This is the only way we can keep serving our customers well and also help protect the environment! Shipping parcels around the globe for no reason at all is bad for the environment! Please help save the Planet!

Ordering
All orders placed before 15.00 hrs (local time) will be shipped the same day except some "off season" products stored in our warehouse. They are shipped the next day. You will be informed about your order though an email we send you that also includes your invoice in PDF and XML. This information contains information about the shipping date. We do not always add a printed invoice to your order. Environment .... you know ...

Payment, Pricing & Promotions
All prices in our web shop include 21% sales tax. Within the EU there are no extra charges like import duties, only shipping costs. Outside EU we can ship tax free, but you need to send us an email to arrange the shipment for you and create a correct invoice. Remeber that your local customs can charge you import duties and additional sales tax.

Viewing Orders
Your order will be confirmed to you to the email address you provide in the order form. In case you create an account you can also login and view your order. After you place your order and fulfill the payment you will receive an email confirmation and official invoice in PDF and XML from our administration software with an attached letter where we will inform your about the status of your order. 

Updating Account Information
Remember to update your account information when you change address and you are a registered user of our web shop! Caer boardsports is not responsable orders getting lost by wrong (old) address information in our system. If you want us to ship to your office or business location please inform the mail responsables in your company that you expect a package, otherwise the package may be refused and returned. Especially on foreign orders this can be expensive.

In all cases not mentioned above the management of Caer boardsports will decide as fair and reasonable as we possibly can!